Overview

Voice Agents can now not only answer calls but also make them. With outbound calling, your AI Voice Agent proactively contacts customers using the Auto Dialer.

This saves time, ensures consistency, and prevents missed leads. Whether following up on quotes, confirming moves, or running campaigns, outbound Voice Agents simplify outreach.

Creating a Voice Agent for Outbound Calls

When setting up a new Voice Agent, you’ll find a new section labeled Outbound in the configuration panel.

To enable outbound calling:

1. Toggle Outbound to the Enabled position.

2. Complete the required fields to define how your Voice Agent handles calls:

   • Default Playbook: Determines the call flow or script used during the conversation.

   • Purpose: Describes the reason for the call (e.g., “Follow up with leads interested in moving”).

   • Voicemail Option:

     • No voicemail: The Voice Agent will hang up after 25–30 seconds if there’s no answer.

     • Custom message: The Voice Agent will leave a recorded message using your custom text.

Tip: Use a concise voicemail message that includes your company name, callback number, and a friendly closing line.

Updating an Existing Voice Agent

Existing Voice Agents can easily be updated to support outbound calling.

To enable outbound for an existing Voice Agent:

1. Go to Settings > AI Assistant > Voice Agents.

2. Select the Voice Agent you’d like to update.

3. Scroll to the Outbound section.

4. Turn on the toggle and select the Playbook and Purpose.

5. Add or edit your Voicemail Message if applicable.

6. Click Save to apply your changes.

Once saved, your Voice Agent will be ready to make outbound calls as part of your Auto Dialer campaigns.

Need Help? If you experience any issues with outbound calling or Auto Dialer functionality, contact the Supermove Product Experts Team at help@supermove.com.