As a mover, sometimes you may run into technical issues with the Crew App or your tablet. Knowing how to quickly troubleshoot these problems helps you stay on track, complete jobs without delays, and keep your customers confident in the process.

Resetting a Job

If the Crew App stops working or gets stuck during a job, don’t worry — you can reset it with help from the office team.

• First, contact your office team right away and let them know the app is stuck.

• The office will reset the job for you.

• Once they confirm, close the Crew App completely (press the back button multiple times until it closes).

• Reopen the Crew App, locate the job, and continue where you left off.

  Tip: Resetting a job clears temporary issues without erasing your progress. Always notify your office before resetting.

📌 Learn more:

• Restarting a Job from the Crew App

• Completing a Job from the Crew App

Restarting the Tablet

Sometimes the problem isn’t with the Crew App, but with the tablet itself. If the tablet freezes, runs slowly, or displays errors, here’s what to do:

• Close and reopen the Crew App – often clears minor glitches.

• Restart the tablet – press and hold the power button until it shuts down, then power it back on.

• Reinstall the Crew App – if issues continue, delete the app and reinstall it from the Google Play Store.

• Check for updates – in the Crew App, tap the blue circle in the top-left corner. If a software update is available, follow the link to install it.

💡 Tip for Movers: Restarting the tablet usually fixes most issues. Only reinstall the app if the problem keeps happening, and always let your office know.

📌 Learn more:

• Troubleshooting Supermove Tablets

Connection Issues

Sometimes the tablet may lose internet connection during a job. Here’s how to identify and handle it:

• Check the signal bars in the top-right corner of the tablet. Empty bars mean no connection.

• The Crew App does not work offline. If you lose connection, you won’t be able to move forward until it’s restored.

• The Survey Tool has limited offline mode — but if you exit it while offline, any unsaved data will be lost.

• Try reconnecting by moving to an area with better signal, connecting to Wi-Fi, or using a mobile hotspot.

💡 Tip for Movers: If you know the job is in a weak signal area, let your office know in advance. They may provide printed documents as backup.

📌 Learn more:

• What Happens if a Tablet Loses Connection?

Next Step

By understanding how to troubleshoot the Crew App and tablet, you can stay on track during jobs and minimize delays.

Practice Challenge

1. Simulate a minor Crew App glitch by closing and reopening the app.

2. Practice restarting your tablet and reopening the app.

3. Check the tablet’s connection status and note what you would do if the signal were weak.