What to Do if the Crew App Stops Working

The Crew App may stop working for the following reasons: weak or no data service availability, a dead battery, or a product bug. If you’re unable to move to the next step in the workflow, follow the process below.

Steps to Follow

1. Contact your Office team immediately and let them know the app is stuck

2. The Office team will reset the job for you

3. Once the reset is completed by the Office, manually restart the tablet 

4. Reopen the Crew App

5. Locate the job again — it will now be ready to start over

📌 To Learn more about Tablet troubleshooting, check out this article: Troubleshooting Supermove Tablets

Note: If the above doesn't work, please reach out to your office team so they can reach out to Supermove Product Experts.