Overview

This guide shows you how to run test calls with your voice agent to make sure it's working properly and to practice different scenarios. When you start a test call, the voice agent will call YOU (not the other way around). This lets you experience exactly what your customers will experience when they call.

Video Walkthrough

Step-by-Step Testing Process

Step 1: Navigate to Voice Agent Settings

1. Click on Settings
2. Select Voice Agents
3. Find the voice agent you want to test
   1. Note: If you have multiple voice agents, you can test each one individually
4. Click the three dots next to your voice agent
5. Select Start Test Call
6. The system will call the phone number on file for you
7. Answer your phone when it rings
8. The live call screen will appear automatically
9. Go through the voice agent questions as if you were a customer
10. Try different scenarios and responses
11. Test how the voice agent handles various situations

Important Information

Which Number Gets Called

The voice agent will call your direct number (forwarding number) on file, which could be:

• Your cell phone
• Your direct office line
• Any other number listed as your primary contact

How to Check Your Number

• Go to Call Forwarding section in settings
• You'll see which number the voice agent will call
• This is the number you should answer when testing

What to Test

During your test call, try:

• Asking different types of questions
• Giving unusual responses
• Testing how the voice agent handles pushback
• Seeing how it responds to various scenarios

Benefits of Testing

• Make sure your voice agent works properly
• Practice different customer situations
• Identify areas that need adjustments
• Ensure the voice agent handles calls the way you want

After Testing

Use your test results to make adjustments to your voice agent setup, questions, or responses as needed.

Need Help? If you need assistance with playbooks or other Copilot features, contact our support team at help@supermove.com or reach out to your Customer Success Manager