Overview

Any time you create a new Voice Agent or make changes to an existing one, it’s important to test the experience before using it in production.

Testing helps confirm that the Voice Agent:

• Uses the correct Playbook
• Follows the intended Objective and Agent Guidelines
• Asks the correct questions
• Handles non-standard situations properly
• Provides the expected next steps

Regular testing is one of the best ways to improve Voice Agent performance over time.

Access the Voice Agents Page

1. Go to sales.supermove.co
2. Navigate to:
   • Settings
   • Company
   • AI
   • Voice Agents

Or go directly to:

https://sales.supermove.co/settings/company/ai/voice-agents

Start a Test Call

1. Locate the Voice Agent you want to test
2. Click the vertical ellipsis on the right side
3. Click Start Test Call

The Voice Agent will call the phone number associated with your account.

Verify Your Phone Number

To confirm the number used for test calls:

1. Go to:

https://sales.supermove.co/settings/company/phone/preferences

2. Click Forwarding

This is the number the test call will be sent to.

Test Different Call Scenarios

When testing, try navigating through both standard and non-standard conversations.

Examples include:

• Following the full Playbook flow
• Asking unrelated questions
• Requesting a representative
• Interrupting the conversation
• Asking questions from the Knowledge Base
• Providing incomplete information

This helps verify that the Voice Agent is:

• Following the correct prompts
• Using the correct Playbook
• Handling edge cases properly
• Responding naturally during the conversation

Testing your Voice Agent regularly helps ensure callers receive the correct experience before the Voice Agent handles live customer calls.