Overview

Once your Playbook and Voice Agent are set up, you’ll need to connect the Voice Agent to a call queue.

The call queue is what assigns a phone number to the Voice Agent and allows incoming calls to trigger it.

You can also configure:

• Automatic project creation in Supermove Core
• Call tagging for automations and reporting
• Fallback routing behavior

Access the Inbound Call Queues Page

1. Go to sales.supermove.co
2. Navigate to:
   • Settings
   • Company
   • Phone
   • Inbound

Or go directly to:

https://sales.supermove.co/settings/company/phone/inbound

Create a New Call Queue

1. Click + New Call Queue
2. Begin configuring the queue settings

Configuration

Name

The queue name should describe what the Voice Agent is being used for.

Examples:

• Chicago Sales Voice Agent Daytime
• Houston Sales Voice Agent After Hours

Phone Number

This is the number that will trigger the Voice Agent.

To select a number:

1. Enter a ZIP code
2. Click Find
3. Select an available number

If no numbers are available, try searching another ZIP code.

After selecting a number, click:

Next: Queue Members

Queue Members

You can skip this step for Voice Agent queues.

Click:

Next: Fallback Option

Fallback Option

Under Fallback Option:

1. Select Call Voice Agent
2. Choose the appropriate Voice Agent

Fallback Call Tags

Fallback Call Tags allow every call coming through this queue to automatically receive a tag.

This is especially useful for:

• Automations
• Reporting
• Tracking Voice Agent calls separately

Example:

You can create a tag specifically for this Voice Agent queue and automatically apply it to every inbound call.

After configuring the fallback settings, click:

Next: Project Creation

Project Creation Settings

These settings control how inbound Voice Agent calls create projects in Supermove Core.

Create a New Client for Every Call

If this is left unchecked:

• Calls from the same phone number will map together
• Existing information will continue updating on the same client/project

This is generally recommended.

Enable this setting only if you want every inbound call to create a completely new client record.

Auto-Create Projects for Inbound Calls

Enable this option if you want inbound calls to automatically create projects in Supermove Core.

Recommended behavior:

• The first inbound call creates the project
• Future calls from the same number continue mapping to the same project

This is recommended because it:

• Helps trigger automations automatically
• Keeps call history organized
• Reduces manual exporting work

Project Type and Job Type

Select the Project Type and Job Type that should be assigned to newly created projects.

If this section is not configured:

• Projects will not auto-create
• Calls will need to be manually exported later

Review and Submit

1. Click Next: Review
2. Confirm all settings are correct
3. Click Submit

Once completed, the assigned phone number can be used in your phone system to forward calls to the Voice Agent when calls are missed.

Adding your Voice Agent to a call queue connects the Voice Agent to a live phone number and enables automated workflows inside Supermove Core.