Overview
This article provides a reference list of known QuickBooks error messages that may appear when exporting invoices from Supermove. Each entry includes an explanation and recommended steps to resolve the issue.
If you notice that an invoice hasn’t synced to QuickBooks, it may be due to an export error. You can check the details by navigating to: Settings → Company Settings → Accounting → Configure → Log
From there, search for the client name or invoice number to view the reason for the error. This can help you identify which steps are needed to resolve the issue before re-queueing the invoice.
| Error Message | Cause | Resolution |
|---|---|---|
| Unknown Error: ID | A general or unspecified system error occurred during export. | Contact Supermove Support for assistance. This issue may need to be escalated to Engineering for review. |
| The provided field 'customer name' is already in use by another entity. | The customer name already exists in QuickBooks, causing a duplication conflict. | Update the Client Mapping for this client, then re-queue the failed invoice for export. |
| Input Error: [Platform Response] Invalid Reference Id. Invalid Reference Id: Class assigned to this transaction has been deleted. | A Class used in the transaction has been deleted or archived in QuickBooks. | Restore the deleted Class in QuickBooks, then re-sync the failed invoices. |
| Could not find invoice export for invoice SM-2285. | A required object (Client, Invoice, or Payment) failed to sync, blocking dependent exports. | Re-sync in this order: Client → Invoice → Payment, then retry the export. |
| Input Error: Input Error for issue_date: Required. | The invoice or project is missing a required date field. | Add a valid issue date, save, and re-queue the invoice for export. |
| Duplicate Name Exists Error. The name supplied already exists: null. | A customer name in Supermove duplicates an existing QuickBooks record. | - If previously synced: update Client Mapping and re-queue. - If new: adjust the name slightly (e.g., add punctuation or middle initial), then retry export. |
| For QuickBooks, `customer_name` should be unique across customers and vendors (case-insensitive), a vendor record was found with this same value. | The customer name already exists in QuickBooks, causing a duplication conflict. | Update the Client Mapping for this client, then re-queue the failed invoice for export. |
| Unable to export invoice because the client was not able to be exported. | A related object (Client, Invoice, or Payment) failed to sync. | Re-sync in this order: Client → Invoice → Payment, then retry the export. |
| Product/Service assigned to this transaction has been deleted. | The Product or Service item referenced in the invoice was deleted in QuickBooks. | Restore or recreate the missing Product/Service item in QuickBooks, then re-queue the invoice. |
| The merchant needs to re-authenticate this connection. | The Supermove–QuickBooks connection has expired or been revoked. | Reconnect by navigating to Settings → Accounting → QuickBooks Online → Account ID numbers, then retry the export. |
Have questions? Please reach out to our Product Experts Team at help@supermove.com for assistance.
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