Pre-Move Checklist

Crew members may be responsible for completing a pre-move checklist before leaving for the customer’s pickup location. This ensures that all gear and equipment are in optimal condition and fully accounted for.

Below is an example of what this may look like at your company: 

• Verify vehicle condition (tires, lights, fluids)

• Confirm tools and equipment are loaded (dollies, straps, blankets, ramps)

• Check packing and protective materials (shrink wrap, padding, mattress covers)

• Ensure devices (tablet/phone) are charged and ready

• Secure all gear inside the truck for safe transport

Example: 

Note: If your company does not use a Pre-Move Check List but is interested in creating one, you can learn more here - Creating Documents and Making them Available in the Crew App

Pre-Move Documents in the Crew App

In addition to the physical checks, the Crew App will prompt you to complete pre-move documents after arriving on-site with the customer

• These documents must be reviewed with the customer on-site before loading any items.

• Customers will sign directly on the crew’s tablet to acknowledge and approve the pre-move documentation.

• Only once this step is completed should the loading process begin.

📌 Learn more: Accessing and Preparing Documents for the Customer to Sign

Optional Documents and Pending Documents

In some cases, you will have access to optional documents. Like the name implies, these are optional and circumstantial. These are not always required to be signed. 

Pending documents are the documents you will find throughout the Crew app process. These are required documents; however, these shouldn't be used like optional documents, as this can disrupt the Crew App flow 

Both Optional and Pending documents can be found and the bottom of the starting page and on any page that shows the bill, or by clicking into the "Actions' button in the top right corner and then clicking on "View Documents". 

In the screenshot below, those highlighted in red and marked as pending are the required documents that will show up during the Crew app flow. The one highlighted in green would be an optional document. Selecting New will allow you to generate the optional document for review and signature (if applicable). 

Important: Selecting a Pending document before the appropriate step can cause the job to break in the Crew App. All required documents are automatically generated during the Crew App workflow and do not need to be selected manually.

Equipment & Materials (Optional) 

When the office crew creates a job, they will assign the moving materials and equipment needed for that specific move. This may include:

• Dollies

• Blankets

• Straps

• Ramps

• Other protective materials

After you start the job in the Crew App and confirm the assigned crew and truck, the list of required materials will appear on your tablet.

This step falls under the “Check Truck & Equipment” section of the Pre-Move Checklist. Crew members are responsible for verifying that all listed equipment is accounted for and in good condition before departing the warehouse.

Note: Some users may not see the Equipment and Materials feature. If interested, reach out to Supermove Product Experts at help@supermove.com to request this feature.