Overview

Refunds for payments can now be initiated and captured directly on the project page. Whether the payment was made via credit card or another method, a refund can be added so that a record of the exchange is visible.

Credit Card Refunds

When a credit card payment is made through Supermove Payments, the refund can now be initiated on the project page.

1. Select the payment

2. Click the Actions button

3. Choose “Issue credit card refund”

A form will appear requesting the refund amount and a description. After completing the form, click “Save”, and a confirmation modal will appear. Once confirmed, the refund will be processed via Supermove Payments (PayEngine).

Note: Refunds take approximately 7–10 business days to process, same as refunds issued through the Payments tab.

Record Refunds (Non-Credit Card)

For non-credit card payments, you can record the refund on the payment manually:

1. Click “Record refund” from the Actions menu

2. Enter the refund amount and description

3. Click Save

The refund will now be visible on the project page, linked to the original payment.

Refunding with Supermove Payments (Legacy Method)

Note: The legacy process outlined below was revamped in July 2025, and the Supermove system now follows the guidance above. 

This article also covers how to issue a refund through Supermove Payments from the Payments tab, and how to record that refund on the job page for the customer to see.

Important: If the transaction was processed via an external payment platform (e.g., Stripe, Square), the refund must be issued from there. We can only process refunds if the original payment was made through Supermove Payments. Also, processing/interchange fees are not returned to the merchant upon refund. 

Process the Refund

1. From the home screen, navigate to the Payments tab

2. Click on the Transactions tab

3. Locate the relevant transaction, click Refund/Void, and fill in the necessary details

4. Click Refund/Void again to finalize

Once refunded, you will see two entries under that transaction:

• One for the original charge

• One in red, showing the refunded amount

Record the Refund on the Job Page

1. Go to the Invoice > Payments section of the job page

2. Click the  + Record Payment

3. Enter the refund as a negative dollar amount, then click Confirm

Your job bill should now reflect the refund appropriately.

Have questions? Please reach out to our Product Experts Team at help@supermove.com for assistance.