Overview
Supermove has many reports, and several answer similar questions in slightly different ways. This guide matches common questions to the report that answers them, and explains why two reports can show different numbers.
In this article, you'll learn how to:
- Pick the right report for revenue, payroll, hours, and marketing questions
- Understand why two revenue reports don't match
- Fix a report that's missing people or jobs
- Save your filters
Which Report Answers What
| I want to know… | Use this report |
|---|---|
| Total revenue for my moves, including tips and processing fees | Moves Revenue (project level) |
| Revenue broken down by job or job type | Moves Revenue by Job (Past) (job level) |
| Booked jobs and revenue by lead source or ad campaign | Revenue by Referral Source, or the Marketing Milestones Summary for UTM data |
| What each mover earned for hourly payroll | Crew Hours (Hourly Pay) |
| Each person's hours by day, including non-billable work | Crew Hours with Time Details |
| Billable hours compared with total crew hours | Billable Hours |
| Estimated hours compared with actual hours | Estimated vs Actual Hours |
Why Two Revenue Reports Don't Match
- Project level vs job level. Moves Revenue totals each project, including tips and processing fees. Moves Revenue by Job (Past) totals each job and groups by job type, so tips and processing fees, which belong to the project, aren't included.
- Different summary or grouping settings. Reports with Summarize and Group By controls can total the same data differently. Match those settings before comparing.
- Different filters. Check that the date range, project types, and statuses are the same in both reports.
A Report Is Missing People, Jobs, or Hours
- Payroll and crew hour reports only show hours that were recorded. A person with no hours entered for a day, or entries of 0 hours, won't appear for that day. Add the missing hours on the job's Crew Hours, then refresh the report.
- A filter is hiding them. Clear the Movers and Project Types filters, then set the date range again. Internal or non-billable projects may use a project type that isn't selected.
- A referral source doesn't appear in the filter. The Referral Source filter lists the sources in your company settings. Sources created by an integration may only show in the referral details. Add the source to your company's referral sources so you can filter by it.
Save Your Filters
On reports that support it, set your filters, then open the report's menu and select Save Filters. Use Reset Filters to go back to the report's default view.
⚠️ Important Notes
- If a column you need isn't in a report, a Product Expert can review whether it can be added as a custom report change.
- Marketing milestones can't be added after a project is created, so UTM reports only include leads created after UTM tracking was turned on.
Need Help?
Reply to your support conversation, or email help@supermove.com. Include the report name, the filters you used, and an example job.
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