Overview

When a bill shows an hourly rate, total, or quantity you didn't expect, the cause is usually one of a few settings on the project: the billing library it uses, a missing billing value, a rate override, or a bill template added at the wrong level. This article helps you find which one and fix it.

In this article, you'll learn how to:

• Find where a bill item's rate and quantity come from
• Fix items that show TBD
• Fix a wrong hourly rate on one project
• Check that the project uses the right billing library and bill template

Step 1: Find Where the Number Comes From

Every amount on a bill comes from a bill item in your billing library. A bill item can use a fixed price, an hourly rate from your hourly rates table, or a formula that reads billing values such as the hour minimum, number of movers, or drive time.

1. Open the project and go to the Billing section.
2. Hover over the item that looks wrong to see how it's calculated.
3. Open the billing actions menu and select Edit billing values to see the values the item reads.

The Item Shows TBD

TBD means a value the item needs is blank. Common causes:

• The hour minimum is blank. Hourly items compare hours worked to the minimum, so they can't calculate without it. Saving a timesheet on a job with a blank hour minimum can turn the quantity into TBD. See Hour Minimums.
• Drive time or another value is blank. See Drive-Time Fees.
• No hours are recorded yet. Items based on the timesheet stay TBD until the crew's hours are saved.

To fix it, open Edit billing values, select the job, enter the missing value on the General section, and save. Enter 0 instead of leaving a value blank if you want the item to be $0. See Billing Items - Understanding TBD vs $0 Values.

The Hourly Rate Is Wrong on One Project

• An override is set. The Hourly Rate Override on the hourly line item replaces the rate from your hourly rates table for that job. Clear it to go back to your standard rate, or enter the rate you want. See How to Override an Hourly Rate.
• The crew size or truck count changed. Hourly rates tables usually price by number of movers and trucks. If those changed on the job, the rate changes with them. See Manage Hourly Rates Tables.
• The move date changed. If your rates vary by day or season, a new date can pick up a different rate.

The Project Uses the Wrong Billing Library

A project reads its bill items, variables, and rates from the billing library its project type points to. If a project was created with the wrong project type, or your libraries changed, its bill may not match what you expect.

1. In the project's Billing section, open the billing actions menu.
2. Select Edit billing library and choose the correct library.

Note: Edit billing library isn't available when all of the project's invoices are locked.

A Bill Template Was Added at the Wrong Level

Hourly bill templates belong on a job. A template added at the project level won't show the job's editable values, such as the hour minimum, so its items may calculate incorrectly. Remove it and add it again on the job. See Add or Change a Bill Template on a Project.

⚠️ Important Notes

• Values you change on a project apply only to that project. They don't change your billing library.
• Changes to your default rates and minimums are made by the Supermove team. Email help@supermove.com with the library, the current and new values, and the date the change should start.
• If an invoice is already locked or exported, changes to the bill may not reach it. See Invoices: Statuses and Adjustment Invoices.

FAQ

Why does the bill show more hours than the crew worked?
The job has an hour minimum, or drive time is added to labor hours. Check both in Edit billing values.

I changed the timesheet. Why didn't the bill update?
Check that the hourly items read the job timesheet and that the hour minimum isn't blank. If the invoice is locked, the bill may not update.

Need Help?

Reply to your support conversation, or email help@supermove.com.