If you are experiencing errors when sending an invoice, please follow the troubleshooting steps below.

Step 1: Confirm the Project's Billing Customer email is entered correctly

1. Make sure the project Billing Customer Email is populated

2. Navigate to Project page, click the client's name on the top right, then click Edit Client

3. Confirm the Billing Information includes a valid email address

4. Resend the invoice

Step 2: Confirm Email Template is pulling in Billing Contact Email

1. Confirm the Email Templates have the {BILL_TO_CLIENT_CONTACT_EMAIL} variable in the Recipient Field

2. When sending the invoice under invoice settings, confirm the correct Email Template is selected

3. Resend the invoice

Note: If the issue still persists after these troubleshooting steps, please contact our Product Experts at (help@supermove.com)