Hi Supermove Customers,

I’m Nick, the Head of Customer Support at Supermove. Hope your summer is off to a great start!

Nick Miller

Head of Customer Support @ Supermove

Conversation Inbox: Edit Project Details

In addition to seeing full project and job details on the Conversations Inbox, you can now make quick edits as well! For the fields on the project, you can click on the edit pencil icon and it’ll open up an inline editable field. Simply make the edit to the field and save by hitting the checkmark.

Multi-Branch Email Accounts

Supermove’s 2-way email system now supports connecting multiple email accounts for a single company. This allows multi-branch companies to select a different email to use for individual corporate or franchise branches. You can also connect department email accounts so that different email templates can be sent by selecting a different email account to send from.

Survey Scheduling with Calendars

If your staff members have connected their email accounts to Supermove, you can now choose to surface the calendars on those accounts directly on the Create Project page. As you are scheduling a survey, you can see the events for the specific date on the connected calendars and make sure to avoid time conflicts with existing appointments.

Billing Taxable Survey Items

We now support automatically marking the survey items as taxable on a per-project type basis. Under the Surveys settings per project type, if you company enables the “Tax Survey Items” option, then the survey items bill that is auto-generated on the project will set all items to be taxable.

Support Education Series: Managing Payment Methods & Payment Fees

This June, our Support Education Series will focus on Managing Payment Methods & Payment Fees in Supermove. Whether you're fine-tuning what payment types are available or adjusting associated fees, understanding these settings can help streamline your billing workflows and reduce friction for both your Office and Crew teams.

What we’ll cover:

• How to manage which payment methods are available to Office vs. Crew
• Where and how to set or update fees based on payment type
• The operational impacts of these settings on your day-to-day processes
• Open Q&A—bring your questions!

Join us on the 4th Wednesday of every month for key insights to help you get the most out of Supermove.

Check your calendar for the invite—attendance is optional but highly encouraged!

Have questions? We're here to help! Reach out anytime at help@supermove.com

Featured Articles this Month

1. Lead Provider Overview
2. Top Automations to Have
3. Support Education Series Webinars (Past Videos)

And that’s a wrap!

Nick Miller 

Head of Support | Supermove