Nick
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Articles
Recent activity by Nick-
How to Process a Refund
OverviewRefunds for payments can now be initiated and captured directly on the project page. Whether the payment was made via credit card or another method, a refund can be added so that a record o...
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Using SMS Texts to Set Movers’ Schedules
Overview This article explains how Office Admin can enable Movers text messages, allowing them to set their schedule Note: Movers can set their availability for upcoming weeks via SMS texts Steps t...
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Types of SMS (Text Message)
Overview Supermove allows you to communicate with your Crew members and customers through the Office app. With a quick SMS (also referred to as text message), you can easily notify the movers of an...
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Crew Members: Setting your Schedule
OverviewThis article walks through how Crew Members can set their schedule via SMS. This helps ensure the Dispatch Team has all team members' accurate and up-to-date availability for upcoming job a...
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Project and Job Description
Overview Supermove gives you the ability to add notes on the Project and Job levels. These descriptions are visible to the customer in a few various areas, depending on the type of note. This artic...
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Reporting a Lost or Broken Tablet
Important: If you are unable to locate a tablet or if your tablet is broken, our Product Experts can help! Please read the next steps and remember Step 1 is requiredSteps to get in touch if Lost: I...
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Logging into the Google Playstore
Overview On occasion, you and your crews may be prompted on the tablet to sign in to the Google Playstore. If you encounter this, the log-in credentials are as follows: Email: tablet@supermove.co...
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Dispatch Calendar
Overview The Dispatch Calendar in Supermove is a handy tool designed to simplify scheduling and dispatching tasks. It includes all the important details from your Moves Calendar but in a list-style...
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Access and Update Crew Positions
Overview This article covers the following related to Crew Positions: Accessing & Adding Crew Positions Updating a Crew's Position Settings Updating Positions on a Job Accessing & Adding Crew Pos...
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Invite a New User
Overview:This article is intended to cover how to invite both Office Users and Crew Members to your Supermove account. Each has a slight difference in steps, so be sure to follow each accordingly. ...