Nick

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Articles

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  • How We Best Support You

    OverviewAt Supermove, we’re committed to helping you quickly and effectively whenever you need us. To make sure you get the best possible product experience, here’s a quick guide on how we work and...

  • Difference between Quote and Confirmation

    Overview This article outlines the common differences between a Quote and a Confirmation at Supermove. Note, these steps and documents may mean something different at individual companies. Short su...

  • Importing Past Jobs into Supermove - Standard Import

    Job Importer ToolThis guide provides an overview of the Import Job process. We've included helpful tips to successfully import jobs from your previous system into SupermovePlease Note: You must rea...

  • Resetting your Password

    Overview We've all been there! We've also forgotten our passwords too! Don't worry, with Supermove, resetting your password can easily be done in a few easy steps! Note: This article is related to ...

  • How to Process a Refund

    OverviewRefunds for payments can now be initiated and captured directly on the project page. Whether the payment was made via credit card or another method, a refund can be added so that a record o...

  • Using SMS Texts to Set Movers’ Schedules

    Overview This article explains how Office Admin can enable Movers text messages, allowing them to set their schedule Note: Movers can set their availability for upcoming weeks via SMS texts Steps t...

  • Types of SMS (Text Message)

    Overview Supermove allows you to communicate with your Crew members and customers through the Office app. With a quick SMS (also referred to as text message), you can easily notify the movers of an...

  • Crew Members: Setting your Schedule

    OverviewThis article walks through how Crew Members can set their schedule via SMS. This helps ensure the Dispatch Team has all team members' accurate and up-to-date availability for upcoming job a...

  • Project and Job Description

    Overview Supermove gives you the ability to add notes on the Project and Job levels. These descriptions are visible to the customer in a few various areas, depending on the type of note. This artic...

  • Reporting a Lost or Broken Tablet

    Important: If you are unable to locate a tablet or if your tablet is broken, our Product Experts can help! Please read the next steps and remember Step 1 is requiredSteps to get in touch if Lost: I...