Overview

Your Supermove account comes with ready-made email templates, such as Send Confirmation, Confirmation Complete and Final Move Receipt. You can edit these or create your own.

In this article, you'll learn how to:

• Find your email templates
• Build a new email template
• Insert variables with @
• Preview your email
• Use the HTML editor

Tip: If your company has the Config Assistant, you can describe the email you want and it will draft the template for you. See Getting Started with the Config Assistant.

Find Your Email Templates

1. Go to Settings → Communication → Email Templates.
2. Click + Create Email Template to start a new one, or click the pencil to edit an existing template.

Build a New Email Template

Fill in these fields:

• Email Template Kind: What the template is for.
• Recipients: Who receives the email, including CC and BCC.
• Subject and Body: The content of your email.
• Attachments: Files and forms that are always included with this email.

When you're done, click Create (or Save when editing).

Insert Variables

Variables fill in details automatically, such as the customer's name or move date. They now appear as gray tags with a readable name, such as Contact's first name, instead of codes like {CONTACT_FIRST_NAME}.

1. In the Subject or Body, type @.
2. Keep typing to filter the list. The highlighted variable's type and format show beside the list.
3. Press Enter or Tab, or click, to insert it.

Click any variable tag to see what it holds, its type and its format.

Note: Templates you built before this change still work exactly as before. There's no need to redo them.

Preview Your Email

The Preview tab is now the first tab in the side panel. It shows how the email reads, with every variable shown by name.

Use the HTML Editor

You can also build emails with HTML. This is helpful if you already have a designed template from another platform.

1. Click Switch to HTML Editor.
2. Paste or write your HTML. Variables show as named tags inside the code, and you can type @ to insert one here too.
3. Use the Preview tab in the side panel to check how it looks.

Warning: Switching between the regular editor and the HTML editor erases the existing email content. Finish your content in one editor before switching.

Need help designing HTML emails?

We recommend Beefree.io, a free tool for designing email templates without writing code. Export the HTML when you're done and paste it into Supermove.

Important Notes

⚠️ Variables no longer need to be copied and pasted. Type @ to insert them.

⚠️ The same @ variables work in SMS, calendar integration and document templates.

Need Help? If you have questions about email templates, contact our Product Experts team at help@supermove.com.