If you’re using a Google email account with Supermove’s two-way email integration, there are a couple of Google-specific issues you may encounter. This article walks you through how to identify and resolve them.

Error When Connecting or Reconnecting Google Email

You may see an error message when trying to connect or reconnect your Google email account in Supermove.

Why This Happens

This typically occurs if Google Advanced Protection is enabled on the email account. Advanced Protection is a Google security feature that prevents unauthorized access — one of the ways it does this is by blocking all third-party connections. Since Supermove relies on Nylas (a secure third-party provider) to send emails on your behalf, Advanced Protection blocks the connection.

• If Advanced Protection is enabled before connecting, Supermove will not be able to connect your account
• If Advanced Protection is enabled after connecting, it will break the existing connection

How To Fix

If you’d like to use two-way email with Supermove, Advanced Protection must be turned off.

1. Go to your Google Advanced Protection settings

2. Disable Advanced Protection for the account you are connecting

3. Return to Supermove and reconnect your email account by clicking Reconnect Account from the Actions dropdown

Alternate Option

If you prefer to keep Advanced Protection enabled, you can still use Supermove, but you’ll need to disable your company account connection in Supermove. This means two-way email (and calendar integration) will not be available for that account.

Why This Matters

Two-way email integration ensures that:

• Emails sent from Supermove come directly from your business email.

• Replies are automatically organized and associated with the correct job in Supermove.

If Advanced Protection blocks the connection, Supermove will send from noreply@supermove.co instead, and client replies may not thread correctly in your account

Note: If you're looking to connect a two-way email for the first time, please refer to our Connect Company Account – Two-Way Email article, and reach out to help@supermove.com with any questions.