✅ Changes to confirmation flow
We're making some changes to how the confirmation flow works in Supermove. With these changes, you no longer have to worry about a project reverting back from 'booked' to 'hold' status or falling off the calendar if a confirmation letter is resent
Current state: When a Confirmation Letter is sent out, the project remains in 'hold' status until the confirmation letter is signed. Once signed, it updates the project to 'booked' status. If a project is in 'booked' status and a confirmation letter is resent, the project is updated back to 'hold' status, until the newest letter is signed. Once signed, it goes back to 'booked'.
Upcoming change: Starting July 25th, if a project is in 'booked' status and a confirmation letter is resent, it will keep the project as 'booked'.
Next Steps: If you’d like to keep the current configuration please contact Supermove Support at firstname.lastname@example.org by July 17th.