## Overview

In Supermove, it’s important to understand the difference between projects and jobs. If you're not familiar with the difference, **[please start here](https://help.supermove.com/hc/en-us/articles/18811428808340-Projects-and-Jobs-Explained)** before reading this article.

This topic is split into two articles:

* **[Job Configurations](/doc/8c305e82-1ae2-4bad-8222-fc3585b634d5):** These are a range of settings and behaviors, related and specific to the job type.
* **[Crew Steps](/doc/2b306e99-4c5f-44fd-bf80-97d648408904):** These are the designated steps the crew must follow while performing a job on a tablet. \n 

## Accessing Crew Steps Settings

**1.** Start by navigating to **Settings** and then **Projects.** \n 

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/60dee972-2b70-4113-95a0-d5841bca92f6/4ed110be-1ccc-43fb-9b3f-842fcaf17e9f/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=43dd0d8517c0c68199dab0d454ae436b3c81647dff84ee0e686a9e38f092148a&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

**2.** Click on the desired **Project Type** name and then select the **Job Type.** \n 

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/60dee972-2b70-4113-95a0-d5841bca92f6/62329665-8ad6-4697-8edb-d019cbc1d3a2/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=219fe39681d27fe1bcefd7d7875baa33106540a6d67359bc92066dd9e0b199f3&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

**3.** Navigate to the **Crew Steps** tab if not already on it. \n 

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/60dee972-2b70-4113-95a0-d5841bca92f6/90289eb9-b4cd-43ce-bbd4-6076cf527e1b/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=d72bef8f06362b3041c753f0b0cb17124c37a67c4958004cfdf95d2f03e6a13c&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## Crew App Steps & Documents

Below is the list of steps that can be toggled ON or OFF for the Crew App flow. Any changes made will take effect on the tablet for all new jobs moving forward:

| **1. Start Tracking Location** | **Allow crew to choose when they want to start location tracking on the tablet.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/935067ee-693f-4cab-851a-9f4e35365746/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=0d07b6c4ff5f257d20f80137e254997eeed3b6b07c5294a4d06ed9059ae86e47&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **2. Location Has Arrived** | **Allow crew to manually indicate when they have arrived at origin.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/32c29018-e406-4707-8686-91a4d623d169/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=1ca527110698698214368b552cba27a5086dbc35c6e5b2213853f7714e26e59a&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **3. Job Timesheet** | **Allow the crew to record time worked on the job. These hours are billed to the customer.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/56f3e7b7-bd10-4929-9074-3c4d744cc55b/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=5df710be41e44d66f317ec6289dfc771e0931eb246fe85feb92746efe1ff8841&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **4. Crew Hours** | **Allow the crew to record time worked outside of the job. These hours aren’t billed to the customer.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/18a15dea-460e-48b1-8da1-0fae99422a9a/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=91f2ecd661a1ce6fe0f63f42537a4ae24716c357a2f2f7849b4a9ee155c1af7d&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **5. Billing** | **Allow customer to view the billing summary at origin before the job begins.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/1a7a136c-4611-4d69-a906-dd71ea3d194e/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=d7c6fe6af7a9bc6c62b5b05b01c4950944dc853d06344c27386614afeb797a5c&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **6. Documents** | **Allow customers to view and sign documents before the job timesheet.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/e522c2b2-0af0-4c39-a4d5-d64db085a8bf/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=bc4d6c01c6373f6b2f608986726224cffc52b435b53c249d3f03dcb8dbcfdea8&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **Add documents from library** |
|----|
| **Agreement for Moving Services** |

| **7. Job Timesheet** | **Allow the crew to record time worked on the job. These hours are billed to the customer.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/9e39ab1a-c4a6-416d-868f-cc66dd77bcc3/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=a7cbf8931f9aa2d614ad192577a306789476c17af1c184c0d76cac8c593a55d9&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **8. Documents** | **Allow customers to view and sign documents after the job timesheet.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/6347ad8a-af46-4df1-b0c5-0a25342782e9/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=228b66be29101062f6d526d118c57156625d2361e6884425e5bb8510ae898087&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **Add documents from library** |
|----|

| **9. Billing** | **Allow crew to view and modify billing at destination.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/27ef1a9d-478a-44dd-a78b-17b463c218c6/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=e55788ca15cc9e487f762d7c484e52c484dd574bbdf63e883a89fd513f1f3bff&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **10. Payments** | **Allow crew to accept payment from the customer after work is completed.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/0712c8a4-16e8-4780-8f43-d598536a4132/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=2dc644a45abfc83b5acf039a6041c9d5d83f7a5d4dd070acfe60f16b713da9d5&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =31x") |
|----|----|----|

| **11.Documents** | **Allow customers to view and sign documents after billing is completed.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/cb17d1db-9dce-4afd-b472-6ce6371224c2/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=3ed5d5e4a8d427d6e071e91f52b0dc062e2280f852382bd09a9ea771e346d859&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|

| **Add documents from library** |
|----|
| **Shipping Order and Freight Bill** |
| **Damage Inspection Form** |

| **12. Crew Hours** | **Allow the crew to record time worked outside of the job. These hours aren’t billed to the customer.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/0712c8a4-16e8-4780-8f43-d598536a4132/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=2dc644a45abfc83b5acf039a6041c9d5d83f7a5d4dd070acfe60f16b713da9d5&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =31x") |
|----|----|----|

| **13. Complete Job** | **Allow crew to indicate they’ve successfully completed the job.** |  ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/72a482f9-5d78-4f5d-8261-ec078fcbc40a/cb17d1db-9dce-4afd-b472-6ce6371224c2/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20241109%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20241109T232651Z&X-Amz-Expires=3000&X-Amz-Signature=3ed5d5e4a8d427d6e071e91f52b0dc062e2280f852382bd09a9ea771e346d859&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
|----|----|----|


:::info
**Note**: If you have any questions about these toggles and the impact they may have, please contact [help@supermove.com](mailto:help@supermove.com) for assistance

:::

\


Job Level Settings: Crew Steps

Supermove Help Center

Hours of Operation: Monday - Friday 7 am-8pm EST

Estimate Calendar

Items List & Filter

Items & Material Count

Price & Weight

Adding Custom Items

Adding Items

Survey Notes

Mobile - UX/UI

Old Estimator App

Inventory - General

Inventory - Survey Methods

Inventory - Library Settings

Level 3 - Survey Tool:

Support made a settings update on an account, at the request of a customer

Support Configured

New Tablet Request

Other

Existing App Issue

Add Custom Apps

Lost Tablet

Access Denied

Tablet issues - Tablet Function

Tablet issues - Apps

Return Tablet

Tablet Billing

Map Issue

Cancel Data

Bluetooth

Remove Devices

Personal Device Support

iOS Questions & Feedback

Android Questions & Feedback

Inventory Inquiry

Assigning Tablet Owners

Connectivity Issue

Level 3 - Tablets:

Level 4 (Optional) - Share more

Bug?

Sales

Spam/Junk

Payments and Billing

Churn Threat

Customer Portal

Help Center Feedback

Locating Help Center

Contacting Support

Duplicate

Employment Interest

Callback Request

No Voicemail

No Answer

Opt-out SMS / Email

Customer Ready Backlog

Company Newsletter

Supermove Status Page

Help Widget

Survey Feedback

Computer Settings

Call for CX Team

AnswerBot

Marketing Webinar

iOS Feedback

Upsell - Pro Tier

Upsell - Payments

Upsell - Storage

Switch to Billing Engine

Support Test

App Store Availability

Referral Program

Wrong Number

Wrong Email

Vendor / 3rd Party Support

Level 3 - Miscellaneous:

Perceived Bug

Pauses SLA for Tickets in Pending Status where response was not needed from Support Team