Andrew-Moncada

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Articles

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  • Understanding Payment Processing Fees

    Overview Supermove offers its own Payments processing feature to allow your team to process pre-move deposits, collect credit card information for last-minute customer cancellations, trigger monthl...

  • Creating Documents and Making them Available in the Crew App

    Overview The Supermove platform gives you the ability to create and build your own customer documents that can be made accessible for your customers to view and sign on Move Day. These signed docum...

  • Finalizing the Bill on the Crew App

    Overview Once your crews have finished their work at the job site, you can provide them the ability to review and finalize the bill for customer payment. Please see below on how that process looks ...

  • User Accessibility and Permissions

    Overview Any new user who is invited to join your Supermove office app account can be provided with one of three different permissions: Admin, Ops Admin, Manager, and Salesperson. This article will...

  • Date Range Jobs (Spread Jobs)

    Overview Our Date Range Jobs (also referred to as Spread Jobs) feature allows you to earmark a series of days on your Supermove calendar in the event you do not yet know when a job may be fully com...

  • Project Bills and Job Bills

    Overview There are two types of bills that you can create in Supermove: a Project-level bill and a Job-level bill. This article will explain the differences and use cases for how and when you may w...

  • Managing a Job Once It's Booked

    Overview Once a customer has signed the confirmation letter and the move is booked on the calendar, you may still need to adjust and make edits to that project/move. This article outlines helpful b...

  • Accessing and Preparing Documents for the Customer to Sign

    Overview Your Crew App tablet experience allows your movers to trigger and access Move Day documents for the customer to sign. Typically, documents in Supermove fall into one of two categories: Req...

  • Applying a Previously Saved Credit Card for Payment on Crew App

    Overview If your Supermove account is enrolled in Payments, you can allow crew members and your clients to access and apply a previously saved/recorded credit card upon checkout on the Crew App. Pl...

  • Multi-Branch Configurations

    Introduction Your Supermove account can be configured to maintain and operate multiple locations, or branches. This multi-branch (multibranch) configuration would allow you to oversee an account th...