Carolyn Ferguson

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Articles

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  • Using the Surveys Tab

    Overview  In this article, we will teach you how to use the Survey tab We will also cover the Survey Calendar, Jobs list, and how to add Notes or Comments Locating the Survey Tab On the left-side m...

  • Locating a Tablet's IMEI Number

    Overview What is an IMEI number? IMEI stands for “International Mobile Equipment Identity.” This is a number that is unique to each device.  If you're reading this article, the Support Team likely ...

  • Security Policy

    Overview At Supermove, we take the protection of customer data extremely seriously. This Supermove Security Policy describes the organizational and technical measures Supermove implements platform-...

  • Setting Up Your Own Tablets for Supermove

    Overview This article walks through the steps to enroll your personally purchased tablets into Supermove's default system. Please see below: Part 1: Restoring Your Tablet to its Factor Settings - ...

  • How to Create Multi-Day Projects

    Projects may require multiple days to inventory, pack, load, drive, or deliver the customer's goods. By housing all individual jobs within one project, you will save time inputting customer informa...

  • How Movers Set Their Schedules via SMS Text

    From the toolbar on the left, click the "Booking" Tab      Click "Movers Schedule"     The weekly schedule for each mover will display.     To send a scheduling text to your crew members, click ...

  • How to Print the Confirmation Letter for Signature

    If a customer cannot access email, or is having technical difficulties, you may need to print the Confirmation Letter for the customer to sign.    From the Job Page, click "Actions" and "Send Confi...

  • Dispatch Crew and Trucks from the Dispatch Tab

    Click on the Dispatch tab on the left-side menu   On the Dispatch screen, you will see the Truck Slots on the left and the day's job list on the right   Jobs that need to be dispatched will appea...

  • Assigning Trucks to Slots

    Slots appear in your Dispatch Calendar. Think of the slot as a numbered parking spot for a truck — a way to stage and allocate trucks that are used daily. You can also associate a driver who uses t...

  • Adding and Editing Trucks

    Start by navigating to "Settings" and "Manage Moves"       To add a new truck, click "Add Truck"     Enter the the name, size, and optional notes about the new truck   To classify a truck as Act...