Carolyn Ferguson

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Activity overview

Latest activity by Carolyn Ferguson
  • Carolyn Ferguson created an article,

    Security Policy

    Overview At Supermove, we take the protection of customer data extremely seriously. This Supermove Security Policy describes the organizational and technical measures Supermove implements platform-...

  • Carolyn Ferguson created an article,

    Using the Surveys Tab

    Overview  In this article, we will teach you how to use the Survey tab We will also cover the Survey Calendar, Jobs list, and how to add Notes or Comments Locating the Survey Tab On the left-side m...

  • Carolyn Ferguson created an article,

    Locating a Tablet's IMEI Number

    Overview What is an IMEI number? IMEI stands for “International Mobile Equipment Identity.” This is a number that is unique to each device.  If you're reading this article, the Support Team likely ...

  • Carolyn Ferguson created an article,

    Adding a New Virtual Inventory

    Once a customer submits a Virtual Walkthrough for a job, this inventory cannot be edited or added to. From time to time, however, customers may need to replace their original inventory videos if th...

  • Carolyn Ferguson created an article,

    Setting Up Your Own Tablets for Supermove

    Overview This article walks through the steps to enroll your personally purchased tablets into Supermove's default system. Please see below: Part 1: Restoring Your Tablet to its Factor Settings - ...

  • Carolyn Ferguson created an article,

    How to Create Multi-Day Projects

    Projects may require multiple days to inventory, pack, load, drive, or deliver the customer's goods. By housing all individual jobs within one project, you will save time inputting customer informa...

  • Carolyn Ferguson created an article,

    Generating Leads With the Move Request Link

    Supermove provides each organization with a Move Request Link.  What exactly is a Move Request Form? This link can be sent to customers or embedded in your company website. What does a mo...

  • Carolyn Ferguson created an article,

    How Movers Set Their Schedules via SMS Text

    From the toolbar on the left, click the "Booking" Tab      Click "Movers Schedule"     The weekly schedule for each mover will display.     To send a scheduling text to your crew members, click ...

  • Carolyn Ferguson created an article,

    How to Print the Confirmation Letter for Signature

    If a customer cannot access email, or is having technical difficulties, you may need to print the Confirmation Letter for the customer to sign.    From the Job Page, click "Actions" and "Send Confi...

  • Carolyn Ferguson created an article,

    Dispatch Crew and Trucks from the Dispatch Tab

    Click on the Dispatch tab on the left-side menu   On the Dispatch screen, you will see the Truck Slots on the left and the day's job list on the right   Jobs that need to be dispatched will appea...