Overview

Supermove's Conversations Module is your all-in-one hub for managing communication with your customers. Whether you're texting a client about a last-minute schedule change, emailing an estimate, or following up with a call — everything is handled right inside Supermove.

In this guide, we’ll walk you through:

• What the Conversations inbox is and how it works

• How to send texts and emails directly from the inbox

• How calls are managed through Copilot (Request Demo Now)

• Tips for staying organized and on top of follow-ups

What is the Conversations Inbox?

The Conversations inbox lives in your main Supermove menu and combines SMS, email, and call activity into a single, easy-to-navigate view. Instead of jumping between apps or tabs, your team can manage everything from one place — with every message tied directly to a customer’s project.

There are two main ways to access it:

• The Conversation Inbox, where you can view all recent messages across the company

• The Conversation Widget, which appears inside a project and shows only that customer’s communications

Each conversation gives you full visibility into the message thread, along with the project details: client contact info, move dates, estimated volume, notes, and more. Everything stays connected and easy to act on.

Sending Text Messages

You can send text messages directly from the inbox. Simply open a conversation, type your message, and hit send. You’ll also have access to your company’s saved templates, which is helpful for common replies like appointment confirmations or reminders.

Texts appear in a running thread so you can keep the conversation going in context, and replies from the customer will land right in your inbox.

Composing and Sending Emails

Emailing from Supermove is now more intuitive than ever. You can draft and send emails inline within the conversation view, or click to expand into a full editor window when you need more space or formatting options.

In both cases, you can:

• Use templates

• Add attachments

• Edit the subject and body before sending

This means no switching tabs or copying content — everything is handled from within the same interface.

Calling Customers with Copilot

If your company is subscribed to Copilot, you’ll see a “Call” button within conversations. This allows you to place an outbound call to a customer directly from the inbox or project view.

When a call is made, it’s logged alongside the message history so your team can always see when outreach happened — and avoid repeating the same steps.

Staying Organized with Filters and Follow-Ups

The Conversations Module includes smart tools to help you prioritize and manage your workflow.

You can:

• Search by customer name or project number

• Filter by message type (SMS, Email, Call)

• Flag messages for follow-up so nothing gets missed

And since everyone on your team sees the same shared inbox, it’s easy to pick up where someone else left off or ensure consistency across departments.

Bringing all communication into Supermove keeps everything organized, transparent, and faster to manage. You reduce the risk of lost messages, eliminate unnecessary context-switching, and create a better experience for your customers — who always know they’re in good hands.

If you have any questions, feel free to reach out to our Support team at help@supermove.com