Overview:

All configured Lead Providers have a built-in logging that allows you to view the processing of leads within the Supermove integration. This allows you to actively see if and why a lead was rejected by our system. 

Who Is This Guide For? 

Anyone looking to understand why a lead did not make it into Supermove

Locating The Logs In Supermove: 

1. Access the Settings in Supermove
2. Click View/Edit Company Settings
3. Click Lead Providers Tab (see screenshot above)
4. Select The Name of the Configured Lead Provider, MoveBuddha is depicted in the above screenshot. 
5. Click the Logs Tab. 
6. Click the Request ID 
7. View the Request Body and associated Response Data.
   • Request Body: The request body is the inbound payload. This is the information that is receiving the associated Response Data. 
   • Response Data: The response data often contains useful error information. 

Error Types With Further Explanations: 

Validation Errors

Validation errors can mean a number of different things. High level, these error indicate that something in the payload is not properly conform to what is specific in your account settings. 

Example Error Triggers: 

• The move size sent as part of this lead does not conform to the ones saved in your Supermove account. 
• One or more of the variables sent as part of the project do not exist on the project. This can happen if you accidentally send the variable as part of the project instead of the job.
• One or more of the tags you sent as part of the payload does not exist on the project or job.