Previously, in Supermove, proposals (quotes or confirmation letters) could be accessed indefinitely by customers. This led to issues like overbooking, where customers might accept a quote or sign a confirmation letter long after the initial proposal was sent. To address this problem, we've introduced a feature that allows moving companies to set expiration times for their proposals. When a proposal expires, customers must contact the moving company before accepting a quote or signing a confirmation letter.
Setting Proposal Expiration (Per Project Type)
In the settings, we've added a new option for setting proposal expiration times based on project types. This feature enables you to define default expiration timeframes for your proposals. By default, this option is not enabled, so proposals won't expire.
If you choose to enable automatic proposal expiration, you can set the expiration timeframe in minutes, hours, or days.